The challenge

The LIONS organisation was continually under fire for missteps around inclusivity. Through a competitive pitch process with a number of consultancies, we were selected as long-term partners to guide them through organisational change. 

Our response

Starting with our inside out inclusion diagnostic, we surfaced the barriers and enablers for inclusion across the organisation. Using a mixture of interviews, listening sessions, surveys and observations, we presented an insight-led analysis to shape the future direction. This was combined with our built-in coaching ethos to increase understanding and confidence around inclusion across the organisation. We embedded learning through a mixture of toolkits, learning sessions, ad-hoc advisory and communications counsel, and have continued this process through overhauls of areas such as the judging process. 

What we delivered

• Inside out inclusion diagnostic

• 20+ leadership 121 interviews 

• 20+ customer interviews

• Listening sessions with 50+ colleagues

• Bespoke learning programmes for colleagues

• Bespoke leadership training 

• Process redesigns for key organisational areas

• Online training for Cannes Lions judges 

The impact

• Inclusive behaviours integrated across LIONS

• Becoming an inclusion beacon within Ascential

• 1000s+ delegates reached through new inclusion initiatives

• Improved industry reputation for inclusivity